Privacy Policy
Overview
TetraSoft LLC ("TetraSoft," "we," "us") operates the Atlas data platform and MAES Studio. This policy explains what personal information we collect, how we use it, and the choices available to you.
We do not sell personal information. We do not share it with third parties for marketing purposes.
1. Information We Collect
Account information. When you register or request access, we collect your email address, first and last name, company name, and location (city and state). This information is used to create and manage your account.
Usage data. We log API requests, page visits, and feature interactions to monitor service health, investigate errors, and understand how the platform is used. Logs include IP addresses, timestamps, and endpoint paths. We do not link usage logs to individual user profiles for marketing purposes.
Uploaded data. If you use MAES Studio, you may upload gas composition files. These files are stored on TetraSoft servers and used solely to run simulations on your behalf. They are not shared with other users or third parties.
Contact data. If you contact us by email or through the newsletter form, we retain your message and email address to respond to you.
2. How We Use Your Information
- To create and manage your account and authenticate your sessions
- To deliver the Services, including running MAES simulations on uploaded data
- To send transactional emails (account creation, password reset, email verification)
- To diagnose errors and monitor service reliability
- To contact you about material changes to the Services or these policies
- To comply with legal obligations
We do not use your information for targeted advertising.
3. Information Sharing
We do not sell, rent, or trade personal information. We may share information only in these limited circumstances:
- Service providers. We use Resend (email delivery) and Sentry (error monitoring). These providers process data on our behalf under confidentiality agreements and may not use data for their own purposes.
- Legal requirements. We may disclose information if required by law, court order, or to protect the rights and safety of TetraSoft, its users, or the public.
- Business transfers. If TetraSoft is acquired or merges with another entity, your information may transfer as part of that transaction. We will notify you before your data is subject to a different privacy policy.
4. Data Retention
Account information is retained for as long as your account is active. If you request deletion, we will remove your personal information within 30 days, except where retention is required by law or for legitimate security purposes (such as fraud prevention logs).
Uploaded gas composition files are retained until you delete them or your account is closed. Automated backups are retained for 30 days, then permanently deleted.
Server logs are retained for 90 days.
5. Security
Passwords are hashed using PBKDF2-HMAC-SHA256 with 260,000 iterations. We use HTTPS for all data in transit. Access credentials and secrets are stored separately from application code. Database files are access-controlled at the operating system level.
No system is perfectly secure. We will notify affected users promptly if a data breach occurs that is likely to result in risk to your rights or freedoms.
6. Cookies and Tracking
The TetraSoft website does not use advertising cookies or third-party tracking pixels. Session authentication uses JSON Web Tokens (JWTs) stored in the browser's localStorage, not cookies. We do not use Google Analytics or similar tracking tools.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your account and associated data
- Export a copy of your uploaded data
To exercise these rights, email arthur.santos@tetrasoftco.com. We will respond within 30 days.
California residents (CCPA). You have the right to know what personal information we collect, the right to delete it, and the right to opt out of sale. We do not sell personal information. To submit a request, use the contact above.
8. Children
The Services are intended for professionals and are not directed at anyone under 18. We do not knowingly collect personal information from minors. If we learn we have collected such information, we will delete it promptly.
9. Changes to This Policy
If we make material changes to this policy, we will update the effective date above and notify active users by email at least 14 days before the changes take effect.
10. Contact
Privacy questions or data requests:
arthur.santos@tetrasoftco.com
TetraSoft LLC · Fort Collins, Colorado